Política de envío

Shipping Policy

We are committed to delivering your plants safely and efficiently worldwide. Below are the details of our shipping practices, packaging methods, and estimated delivery times.

Shipping Worldwide

Live plants are shipped within Europe only. Seeds are shipped worldwide, except to countries under EU sanctions. Exact shipping costs for your country are shown at checkout.

Packaging Method

To ensure your plants arrive in perfect condition, we use the following packaging materials and methods:

• Plants are shipped in sturdy paper boxes.
• Roots are carefully packed with soil to maintain plant health during transit.
• Potted plants and soil are securely wrapped in plastic foliage to protect against moisture and damage.

Seeds Shipped Outside the EU – Import Rules and Refunds

Seed orders can be shipped worldwide. Import rules for seeds differ from country to country, and as the importer, the customer is responsible for meeting the requirements of their country (for example a phytosanitary certificate, an import permit or customs clearance). In many countries this is simpler than it sounds – see our step-by-step import guide.

Orders held or destroyed by customs or plant-health authorities cannot be refunded. If a parcel is returned to us undelivered, we refund the value of the goods only; shipping costs are not refundable. This does not affect the statutory rights of customers within the European Union.

Processing Time

Once you place an order, we begin processing it immediately. Your items are typically shipped within 5 business days using standard postal services.

Estimated Delivery Time

Delivery times vary based on your location:

• Europe: 3 - 10 days
• USA, Canada, Asia, Australia, and Others: 5 - 15 days

Please note that these are approximate delivery times and actual delivery may vary depending on local postal services and customs processing.

Package Weight and Dimensions

All our packages are lightweight and compact to ensure safe and efficient shipping:

• Weight: Less than 1 lb (0.5 kg)
• Dimensions: Varies based on the size of the plant, but all packages are designed to be as compact as possible.

Additional Information

• Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
• Shipping Fees: Shipping fees are calculated based on your location and the weight of your order. Please refer to the checkout page for exact shipping costs.
• Customs and Duties: For international shipments, customs duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the recipient.
• Delays: We are not responsible for any delays caused by customs, postal services, or unforeseen circumstances.